Customers Support
Call our Support Desk Call us at 877 WIN RETAIL (877 946 7382) or 760 710 4444. You will be connected directly to a support technician during the hours of 7:30AM and 5:00PM PST.
In case of an emergency after hours? During all other times, inclusive of weekends and all holidays, an answering service will relay your call to the on-call support technician who will respond to your call usually within minutes.
Client FTP To upload or download a file, click ftp.jdssc.com to be connected to our FTP site. NOTE: You will need a personal ID and Password to access the site. Please contact your Customer Support Coordinator prior to attempting to link to the site.
Download JDS University Courses24/7 Support
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Our Support Desk To keep your competitive advantage, you must know how to get the most out of your retail management system. The JDS Customer Support Center is the key to making this happen. Our trained support team is standing by to help you with any issues you may encounter. We connect you to all the information and support you need to optimize your system 24 hours a day, 7 days a week.
The frustration of having to repeat case scenarios to revolving tech support does not exist at JDS. JDS' continued success depends on our ability to satisfy our customers in a wide range of retail industries from apparel and footware, sporting goods, hobbies and toys to museums and attractions and leisure and entertainment. Reliable support and training is the core of what makes JDS different than its competition. JDS customers are assured responsive support from knowledgeable in-house dedicated support people who get to know our customers' specific business requirements throughout the course of our business relationship.
- Dedicated in-house knowledgeable customer support staff
- Direct retail experience
- Remote and on-site training available
- Ongoing support from same support representative
- Insight and hands-on technical support
- Ongoing education through Webinar series
Customers' View
I congratulate the extraordinary efforts of the JDS team who worked on integrating the INDITEX process to our WinRetail software solution. WinRetail has contributed in having more control over Purchase Order Receiving, Inventory Management and Sales Data Analysis.
Customer service and support is their top priority and the JDS support people will do whatever it takes to fix a problem. They are also very interested in user feedback.
The JDS support people have been tremendously informative and helpful over our many years of working with them. Our company has benefited tremendously from JDS Solutions.