WinRetail™ Users Gather for Annual Conference
Carlsbad, CA – March 1, 2005
‘Win-2005’, held earlier this month, offered JDS's clients the opportunity to meet fellow users, view recent product enhancements and offer valuable input as to future product development.
"We are very excited about the success of ‘Win-2005’”, commented JDS President Dan Friedman. "Most all of our clients attended the Conference and they all openly shared with one another the ways that they used our products and services to improve the way they do business.”
The Win-2005 Conference continued JDS’s use of focus groups, where users were asked to provide input into future product strategy. "We value the input of each and every one of our customers and do all that we can to make certain that our products meet their current needs, as well as anticipate their future requirements,” Friedman said. “Our customers have always driven the developmental direction of our company and our products. The Focus Groups simply extended that process.”
Commenting on the Conference, David Conger, Director of Retail Operations for The Coleman Outlet Stores said, “I am very impressed with how you and your team truly value the input from your customers. The result of this input was very visible at the User’s Conference just held, where you listed all of the improvements that had been made in the systems over the last year because of the input from your various customers. What a difference from the environment we had come from with our prior POS systems.”
In a survey of attendees at the conference, over 95% of those responding indicated that the level of customer support received from JDS was either Good or Excellent; with 93% giving JDS support personnel marks of Good or Excellent in overall application and industry knowledge. When asked specifically about WinRetail™, JDS’s Enterprise Management System, over 90% again indicated a rating of either Good or Excellent, singling out specifically the ease of use and merchandising functionality contained within the system. |
