Customer Support Services

Though meticulous care has been taken on our part to ensure the fact that your system will perform without interruption or problem, the reality is that systems are machines, and as such they and their operators can encounter problems. Software companies are measured by how quickly they react to problems and get you “up and running” again. We are proud of our 100% level of customer satisfaction.

Our Customer Support Center is located in our Corporate Headquarters in Carlsbad, CA, in the Pacific Time Zone. If you have a support issue, you can contact us in any one of the following ways:

• Call our Customer Support Help Desk at 877-WINRETAIL (877-946-7382). We offer direct contact (Support Technician will answer your call personally) during the hours of 7:30AM and 5:00PM Pacific Time. During all other times, inclusive of weekends and all holidays, an answering service will relay your call to the on-call Support Technician who will respond to your call usually within minutes.
  
  
• Email your support issue to support@jdssc.com
  
  
• Fax your support issue to us at 760.710.4445
  
  
• FTP: To upload or download a file, click ftp.jdssc.com to be connected to our FTP site. NOTE: You will need a personal ID and Password to access the site, so please contact your Customer Support Coordinator prior to attempting to link to the site.